aw99 Privacy Policy — Your Data, Your Rights

Introduction and Scope

This Privacy Policy ("Policy") describes how aw99 collects, uses, stores, and discloses personal information when you access or use the aw99 platform, including its website, mobile experience, and any associated services (collectively, the "Services"). By registering an account and using the Services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

aw99 operates as an online gaming platform serving players in Bangladesh. All personal data processed by aw99 is handled in accordance with this Policy and applicable data protection principles. aw99 does not sell personal data to third parties and does not use personal data for purposes beyond those described in this Policy without your explicit consent. If you have any questions about this Policy, please contact us at [email protected].

Data We Collect

aw99 collects personal data in the following categories. We collect only what is necessary to provide you with a safe, functional, and compliant gaming experience.

How We Use Your Data

aw99 uses the personal data it collects for the following specific purposes only. We do not use your data for any purpose not listed below without obtaining your explicit prior consent.

• 2.1Account Operation

  To create and manage your aw99 account, verify your identity as required for age and KYC compliance, process deposits and withdrawals, and provide you with access to all platform services.

• 2.2Security and Fraud Prevention

  To monitor platform activity for signs of fraudulent conduct, money laundering, collusion, or account compromise, and to take appropriate action including account suspension where required.

• 2.3Responsible Gaming

  To monitor player behaviour for indicators of problem gambling, to enforce any responsible gaming restrictions you have set on your account, and to comply with our commitments under our responsible gaming policy.

• 2.4Service Improvement

  To analyse aggregated, anonymised usage patterns in order to improve the platform experience, optimise game loading performance, and develop new features relevant to Bangladeshi players.

Data Sharing and Disclosure

aw99 does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the specified purpose.

• 3.1Game and Payment Providers

  aw99 shares data with third-party game providers (such as Pragmatic Play and Evolution Gaming) and payment processors (such as bKash, Nagad, and Rocket) solely to the extent required to deliver the Services. These providers are contractually obligated to handle your data securely and to use it only for the purpose of providing their services to aw99.

• 3.2Legal and Regulatory Requirements

  aw99 may disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies where required to do so by applicable law or a valid legal order. aw99 will notify you of any such disclosure to the extent permitted by law.

• 3.3Business Transfers

  In the event of a merger, acquisition, or sale of all or part of aw99's business, personal data held by aw99 may be transferred to the acquiring entity. You will be notified in advance of any such transfer and of any changes to this Policy that may result from it.

Cookies and Tracking Technologies

aw99 uses cookies and similar tracking technologies to operate the platform, remember your session preferences, analyse usage patterns, and improve platform performance. Cookies are small text files stored on your device when you visit the aw99 website. They do not contain personally identifiable information on their own, but may be used in combination with other data held by aw99 to identify you as a registered user.

You may configure your device's browser settings to decline cookies or to notify you when a cookie is being set. However, disabling cookies may affect the functionality of the aw99 platform, including your ability to remain logged in during a session. aw99 does not use cookies for cross-site advertising tracking or behavioural profiling for marketing purposes.

Data Security

aw99 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the aw99 platform is encrypted using SSL (Secure Sockets Layer) technology. Access to personal data within aw99 is restricted to authorised personnel on a need-to-know basis, and all staff with access to personal data are bound by confidentiality obligations.

While aw99 takes all reasonable steps to secure your personal data, no online platform can guarantee absolute security. In the event of a data security incident that is likely to result in a risk to your rights or interests, aw99 will notify affected users as soon as reasonably practicable and take all steps necessary to contain and remediate the incident.

Data Retention

aw99 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required to fulfil the purposes described in this Policy and to comply with applicable legal, regulatory, and financial record-keeping obligations. Account data is generally retained for a minimum of five years following account closure in order to comply with anti-money laundering and financial audit requirements. Usage and technical data is retained for shorter periods as appropriate to its purpose. Where you request deletion of your data, aw99 will erase or anonymise it within a reasonable timeframe, subject to any legal retention obligations that apply.

Your Privacy Rights

As an aw99 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected].

• 🔍
  Right of Access

  You may request a copy of the personal data aw99 holds about you at any time. We will respond to verified access requests within a reasonable timeframe.

• ✏️
  Right to Rectification

  If any personal data aw99 holds about you is inaccurate or incomplete, you may request that it be corrected or updated. You can update most contact information directly via your account settings.

• 🗑️
  Right to Erasure

  You may request deletion of your personal data subject to any legal retention obligations that apply. Where aw99 is required by law to retain certain data, we will explain the basis for retention at the time of your request.

• 🚫
  Right to Object

  You may object to the processing of your personal data for direct marketing purposes at any time. To opt out of any marketing communications from aw99, contact support or use the unsubscribe mechanism in any marketing email you receive.

• 📤
  Right to Data Portability

  Where technically feasible, you may request that aw99 provide your personal data in a structured, commonly used, and machine-readable format so that you may transfer it to another service provider.

Children and Minors

aw99 is strictly for adults aged 21 and above. aw99 does not knowingly collect personal data from individuals under the age of 21. If aw99 becomes aware that personal data has been collected from a person under the minimum age, that data will be deleted immediately and the associated account will be closed. If you believe that a minor may have registered an account with aw99, please contact us at [email protected] so that we can investigate and take appropriate action promptly.

Changes to This Policy

aw99 may update this Privacy Policy from time to time to reflect changes in platform functionality, applicable law, or our data handling practices. When we make a material change to this Policy, we will notify registered users via the contact details associated with their account at least 14 days before the change takes effect. The date of the most recent revision is displayed at the top of this page. Your continued use of the Services following any notified change constitutes your acceptance of the revised Policy.

Contact Us About Your Privacy

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way aw99 handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email us at: [email protected]